Client Area

Get help and support from HBS Internet

All clients can request support or report a fault by using our Support Ticketing System (STS)*

To request an onsite visit by an engineer please book a service call.

*We encourage clients to report all support requests and faults via the STS. Support request calls made into the office will be converted to Support Tickets by a member of staff. Service Level Agreement (SLA) monitoring begins when the STS has been updated. The STS enables us to monitor our SLAs so that we can give you the best service.

What to do if you are not an existing customer

Ask us about our Support Options and we'll set you up with the most appropriate support option for your business in no time.

Offsite Backup Clients

Existing Offsite Backup clients login to your account here.

Find out more about our Offsite Backup service

Freebie Services

Free for our clients! Useful products and services designed to make running your business smoother and services that add value to your business.

We currently offer the following free services to our clients: Contact Us for further information on any or all of these free products and services.

Coming Soon to Freebie Services!

Sign up to our quarterly Newsletter to be the first to be notified when new free services are launched. Sign up to the Free E-Newsletter here.

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